I have had a number of robot cleaners over the years and all from irobot. It was very clear last year that their support team were overwhelmed, queries took much longer and getting through on the phone was near impossible, where it used to be easy. I just had a problem with a 705max combo dirty water tank, so I tried the new chat service, it works very well. It was fast, the BOT Rosie is not at all annoying and as soon as I asked for an agent, I was transferred. My unit it being replaced, the whole process done in a week. The new unit is already with UPS. I would have preferred to phone, but the chat works well. I had hoped a new water tank could be sent,as that would be an easy swap out, but they don't have spares. Of the 5 robots, this is the first vacuum to give an issue. The old ones are still going, but the new lidar ones are just so much better. I hope support standards gets back to where it used to be. If you need them use the chat line, have your serial number ready it's the first thing needed on the chat system,
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