Have had an i7 robot for nearly 5 years and it has worked well. Then the side brush stopped, so I contacted customer service about 2 weeks ago. Since then I've had various requests for information, have been told the request would be dropped due to me not replying, not true! I still have had nothing regarding how to fix the problem. I ended up researching the problem on line, buying a spare part from iRobot and fitting it. Problem solved in a few days. The best thing would be to sack the customer service team who are either incompetent, lazy or don't exist.
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