Very poor customer service and accountability. The company has really gone down hill since I first used them. 20th November – I placed my order.24th November – I contacted iRobot to confirm the delivery date. I was told the date on the order was correct.25th November – The order was shipped.25th November (Thursday) – I informed iRobot immediately that UPS had delivered the parcel to the wrong address. iRobot took no action and left me to handle all communication with UPS myself. UPS confirmed the parcel was delivered to the incorrect address.26th November (Friday) – I informed iRobot that UPS had still not spoken with the driver nor collected the items from the wrong address. I completed all paperwork as required by your procedures, including having to handwrite a letter because a typed one was not accepted.When I asked for clarification on iRobot’s process or protocol for resolving this issue, I was given vague answers with no clear next steps and no timeframe.27th November (Saturday) – I received a delivery containing only a power cable. I provided photographic evidence showing the UPS driver, the parcel, and the incorrect address clearly printed on the UPS label.1st December – I contacted iRobot again to provide updates and to seek clarity on how this situation will be resolved.At this point, iRobot cannot provide a clear escalation protocol or timeframe to resolve
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