I submitted a withdrawal request with Ironbeam and then called the same day to make sure everything was fine. The representative told me there were no issues and that the withdrawal would be processed normally.When nothing happened, I called again the next day and got the same answer — that everything looked fine and the funds should go out soon. Then, almost 48 hours later, I received an email saying my withdrawal was rejected due to an ACH deposit restriction.No one mentioned that policy during either of my calls, and the way it was handled was completely unprofessional. The customer service reps sounded distracted and uninterested, like they had better things to do than help a client asking about his own money.It’s unacceptable for a brokerage handling client funds to provide this level of misinformation and indifference. I’ve traded with other firms, and I’ve never seen this kind of carelessness.If you value professionalism, accurate communication, and timely handling of your withdrawals, I strongly suggest looking elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ironbeam is an industry-leading futures broker providing cutting edge technology, research, and clearing services to trader and introducing brokers worldwide.
