Up until today, my experience with IronFX had been flawless. Whether it was trading execution, customer support, or withdrawals, I had zero complaints. I was a satisfied, loyal client.However, everything changed on December 18, 2025.In a matter of minutes, my account (23210973) was completely liquidated from ~1,700 EUR down to 2 EUR due to unauthorized high-frequency trades on XPDUSD and BCHUSD.I am writing this review to bring visibility to this case because the official response I received from your team was ridiculous and disrespectful.The platform logs clearly show trades opening and closing continuously every 2 seconds (e.g., 14:30:15, 14:30:17, 14:30:19). It is physically impossible for a human to manually execute trades with this speed. Furthermore, I want to clarify that I was NOT using any Expert Advisor (EA) or automated software when this incident occurred.Yet, your support team had the audacity to reply claiming these were "Manual Trades" and simply copy-pasted Terms & Conditions to dismiss the issue. To tell a client that superhuman, 2-second execution is "manual trading" is an insult to my intelligence.I demand a serious re-evaluation of this case and the IP access logs. Do not treat loyal clients with such disregard when your system clearly failed.Account: 23210973***Update - 19/12/2025***I submitted my details via the 'Find Reviewer' tool.You asked for my details to 'assist me', but it is important to clarify that I have already provided all this information to your Support Team.The only reason I felt compelled to post a negative public review is because your Support Team completely dismissed my case. Instead of investigating the technical evidence I provided, they simply blamed me and copy-pasted 'Terms & Conditions'.I am waiting for a proper re-evaluation of this case before proceeding with legal action.***Update - 31/12/2025***Instead of addressing my specific technical points or providing the requested logs, IronFX, through Notesco (BVI) Limited, offered a 'settlement bonus' to close the case (meaning a non-withdrawable trading bonus). They continue to omit critical evidence and divert attention from the actual system failure.Please be advised that if the next communication consists of the same evasive responses, I will take immediate legal action and report this fraudulent conduct to the relevant regulatory authorities.***Update - 19/01/2026***Since I have received no further feedback or constructive response from your team to date regarding my rejection of your 'settlement offer', I have proceeded with the next step.I have now filed a formal complaint with the BVI Financial Services Commission (regulator), submitting full evidence of the contradictions in your investigation.I will await a serious resolution until this Friday (23/01/2026) to potentially withdraw my regulatory complaint, otherwise I will escalate the matter to European authorities.
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