This service is truly disappointing. Every time I call, there seems to be an issue, and no one has any answers. They delivered bins to my office, then a month later canceled a pickup, claiming my suite wasn't at the building, even though they had delivered and emptied the bins twice before. I set up all my business accounts under my name, yet they claimed I wasn't authorized to make changes. They constantly put me on hold for over five minutes. There’s a complete lack of attention to detail, and they don't care about timely service. I’m urging my leadership to find another provider. I can’t understand how they’re still operational.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.