We tried to close our account due to significant fee increases. They removed our storage bins but continue to charge us for boxes we can’t access without exorbitant fees. After numerous discussions with various departments, we found them to be unresponsive and uncaring. As a non-profit serving vulnerable populations, we can't justify paying for a service we aren't receiving. Despite some initial hope for resolution, communication has since ceased, and bills keep coming.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.