BEWARE!! As an office manager of a large firm, I deal with about 15 vendors a month on average. IRON MOUNTAIN has the worst billing dept and customer service departments I've ever dealt with - nightmare!They added erroneous charges to our account which took them weeks to fix - we had a container removed and that threw them into a tailspin in billing, then we changed to once a month, another tailspin. Be prepared to speak with someone at an India call center when you do call in - an good luck understanding their broken english while the just read off of a script - DO NOT START SERVICE WITH THIS COMPANY - YOU WILL REGRET IT! And finally, once you've had enough of their crap and try to cancel or terminate your account - you will then learn of all kinds of new charges and excuses as why they are unable to easily close your account - Its a money grab - you've been warned!
Claim your business profile now and gain access to all features and respond to customer reviews.
Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.