I was a senior management employee when Richard Reese was the CEO of Iron Mountain. Richard grew IM from almost nothing by focusing on the customer and providing great service. We took pride in the service we delivered to our customers. I was sad to leave Iron Mountain when I decided to move on, but I was also proud to say that I had been on that team. Richard retired not long afterward and the company he created, the one I remember, is now dead. I became a customer of Iron Mountain just a few months ago when I took over operations for my current company, a long time Iron Mountain customer. In a very short time, they have taught me to hate working with them in any form. I literally dread it - email or phone - it's a nightmare. So I have made it my mission to close out our account and pull all our records. That has turned into a fiasco that is in its 2nd month. Just to get our records! They hit us with a monster invoice to close the account and deliver the records - holding the records hostage pending full payment. I paid it the day we received the invoice, in their payment portal so there would be no delay. It was painful, but that wound will heal as soon as the suffering of being tethered to these criminals has ended. We still don't have our records, nor do we have a schedule arranged yet. Getting anyone to respond, now that they have 5 digits of our money, is like dental work from the wrong end. I've tried reaching out to people I knew there for help. They have all quit, or been eliminated. It is a hopeless mess. Stay away from Iron Mountain.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.