Is it possible to give a negative score? If only, I might feel a bit better after spinning in circles with their atrocious customer service system for hours and days and weeks. Both expensive and creative in how they can nickel and dime you for everything, you'd think Iron Mountain would have the money to provide a customer support system that doesn't rely on foreign call centers where the reps don't speak English and/or don't have the skills and knowledge to help you. Is there anyone who can step in to handle a basic request - apparently not. Instead, customers must suffer in a corporate purgatory until all the sins they have committed in life have been purged via frustration at intentional, targeted, incompetence.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.