Iron Mountain is fine if all you want is to pay them indefinitely to store your documents and accept steady price hikes — typically 3–5% twice a year.Our experience turned sour when it came to document destruction. After being loyal clients for over 20 years with hundreds of thousands of boxes in storage, we finally decided to have everything destroyed. That’s when the problems started.Iron Mountain claimed “capacity issues,” so they destroyed 20–30% of the boxes each month — December, January, February — and then delayed March. The issue: they continued charging us full storage fees on all boxes until every single one was destroyed. It’s buried in the fine print on page 15 of their destruction agreement — the rate doesn’t decrease as you reduce volume.When we refused to pay full storage rates for boxes that were already destroyed (which seems like common sense), they refused to destroy the remaining boxes, applied 12% interest on the disputed amount, and only completed destruction after full payment.It felt like a total racket — a “gotcha” clause that punishes long-term clients doing the right thing.If you’re considering Iron Mountain, read every page of your contract carefully. They’re fine for simple storage, but avoid them for destruction services. Move to digital if you can. Companies that operate this way are destined to go the way of the dinosaurs.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.