I wish I had read reviews prior to initiating into service with Iron Mountain. I had the perception of them being a reputable company but as others have mentioned it has been a nightmare to deal with their customer service. I was promised one service in the beginning by the sales person who I spoke and emailed with several times and then once they get payment infomation it was IMPOSSIBLE to get anyone to speak with. Their customer service is mostly AI and it was no way a positive experience. Some companies use AI well, this one just spins your in circles. Scheduling was not as promised, when I tried cancelling, they just kept rescheduling without calling or emailing back. When I finally did get a call back to resolve they acted as if I had never told them what was wrong when I had sent 8-10 emails and several chat attempts. I will note that the first driver they scheduled was outstanding. Luckily, he called in advance to confirm my address. In speaking with him, he realized that the order assigned to him was not what I requested, nor what I paid for. He cancelled the order and told me to contact customer service to get it corrected because he wasn't equiped to provide the service I had ordered as it would take a different truck. If all of their employees had this ethic, they wouldn't have 1 star ratings.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.