We signed an agreement in Sept of 2023, which carried the following statement verbatim "all fees for the services shall remain FIXED FOR THE FIRST YEAR of this agreement, and may thereafter be adjusted by IM at any time upon thirty days' written notice." After the THIRD month, they started charging my office DOUBLE the agreed upon rate. When we brought the agreement terms to their attention, we were shuffled around, put on hold, and there was no communication about it for weeks. The only response we received during those few weeks, was " we gave you notice." I again pointed out the exact terms of the agreement and reminded them I had only been customer for three months, not a full year. Then we were shuffled around again waiting for a response. When I finally told them to come pick up their bins and let them know that my attorney reviewed the agreement and determined it had been breached, I received a call for resolution that did not include sticking to the original agreement nor refunding me the overcharged amount. They are now trying to bill us for 50% of the remaining contract, even though THEY broke their own agreement. Everything you have read here about them is 100% true. They are the most dishonest business with highly unethical practices. Please stay away from them.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.