Run don't walk away from Iron Mountain! I would give this company a zero if I could. We have stored legal files with Iron Mountain for 20 years. We did not contract directly with Iron Mountain but with a company that was purchased by Iron Mountain and have no written contract with Iron Mountain. Iron Mountain increases their rates intermittently. This has now become too expensive and we no longer wish to keep our records at Iron Mountain. Our Contact is up in June 2024. Rather than simply terminating our agreement and allowing us to come pick up the boxes, Iron Mountain is charging a fee for a "Permanent Withdraw" which is a combination of multiple fees totaling $31.40 per cubic foot which for our storage volume is approximately $43,000. Again we have no contract with Iron Mountain that states we agree to pay these fees yet we are unable to extract ourselves from our contract without paying these exorbitant fees. We are willing to walk the documents out and transport them ourselves, but Iron Mountain won't allow this without paying the above fees. There is absolutely no way to end the contract but through their absurd prices for permanent withdrawal. Our annual storage costs are about $36,000.The cost to terminate would also be about $43,000.We'd like to permanently withdraw our documents at a reasonable cost, providing our own transportation. A reasonable cost would be equivalent to the retrieval fees: $7.75 per cubic foot. This is the amount that Iron Mountain charges to retrieve a file if we request it. We are just asking to have the files retrieved and we will pick them up.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.