I would give this company zero stars if it were possible. Negative 0 stars. They are the biggest rip off of any company I have ever done business with in my entire life. I recently cancelled my subscription service with Iron Mountain. My contract was up on June 11th, 2024. I tried cancelling back in January, and told them I wanted to cancel and not renew in June. I was told to come back closer to the date. So i was going to wait until the beginning of May until I received a $250.00 bill in March 2024. And then April 2024 my bill was $491.00. The bins were no where near full in April. They were full in March and I paid less. Once the bill hit $491.00 for two small bins (These aren't even the big trash bins that you see), I had to be done. So I contacted them told them I would end my contract early. My contract states that you have to pay 50% of your average bill for the last 6 months for your final months. I was told that my final bill would be about $170.00. I received my bill today, they charged me $800.00. I am going directly to American Express and I'm fighting it. They are wretched. Absolutely wretched and dishonest. They need to be taken out of business. They make it nearly impossible to cancel. They don't tell you up front what to expect when they're signing you up. My bill was supposed to be $64.00 a month. It was never $64.00 a month. Ever. I will make it my mission to go online and tell anybody that will read reviews about what happened so they don't use this horrible wretched company. They picked up the final pick up and the bins on 4/18/2024. To charge me $800.00 is an absolute sin. They should be ashamed of themselves. I hope karma comes back around and takes them down.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.