I had experience with Iron Mountain at my previous company for which we used their services. Since I was familiar, they were my first choice. I reached out via website for info about shredding at my home. I work from home one day a week (I'm in HR). I also am moving and have 3 bankers boxes filled with personal docs that should be shredded. I got an auto reply someone would reach out within 1 business day. I sent a 2nd request for info. No response to date. Reputation is our outward behaviors and the customer values you portray. All it takes is some kind of response, even if you cannot help. That follow up goes a long way in establishing credibility. I will never use Iron Mountain in the future.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.