I would strongly advise not to deal with this company if you don't have to. As described by other individuals who dealt with them, they automatically roll over the contract each year and increase prices. We stored our paper charts with them for years and in the span of 3 years, the price increased by 40%. Today I asked for a quote to visit their facility to view ONE SINGLE BOX and was quoted $3,533.06. I called again to speak with someone else and the second agent confirmed that this is correct. The quote breakdown is below:RETRIEVAL, CARTON $10.72RETRIEVAL, CARTON $10.72AUDIT ROOM $430.12HOURLY LABOR rate $345.040 EA 8 $2,760.32PROJECT MANAGEMENT FEE (10%)$321.19As you can see, they are charging us 8 hrs of labour to retrieve ONE SINGLE BOX because their staff will walk through the facility with us and get us a box. I really doubt that they pay their staff $345 an hour for work that takes 5 min. Let's not forget to mention the bogus Project Management fee which is 10% of the total for management and oversight throughout the client viewing project. When I asked to speak with a manager, none were available of course even though I am asked to pay $3500 altogether including the management fee. This company gauges businesses and pockets the money. Utterly disgusting. I will speak with BBB tomorrow.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.