We should all get together and have a class action lawsuit with this company are they any lawyers here that we can contact?My frustration has started about 1.5 years. We have being trying to save some money, so after over 15 years of keeping boxes in storage, and paying about $5K a month for 15 years, we decided to look what it is in those boxes and purge what it was not needed. First, Iron Mountain renew your contract every year, without nobody signing, which allow them to hide and increase fees as they feel. So, we have a Simple Service Bundle for $100/ month which allow us to deliver any quantity of boxes at any time as many times we want (keep in mine we had paid this very month whatever we use it or not about $18K for 15 years. Now, if you are going to "permanent withdraw" this is when the fun begins, they charge you exorbitant fees for this, currently about $5K for every 200 boxes I "permanent withdraw" and you have to have weekly emails and calls to fight them to don't overcharge you as every time you speak with someone(different person every time) they give you a different cost. So picture this, we have about 4,000 boxes if we permanent withdraw 200 boxes at the time (10 times $5K= $50,000 to withdraw a total of 2,000 boxes that you have been paying for 15 years to storage and now they have to charge you to "permanent withdraw" those boxes. Nobody at Iron Mountain can give me a logical explanation of why this charge occur, they gave me examples like they have to delete them from the system, or they have to physically count them, etc. Are you serious, you already know how many boxes you have in storage and you know how many I am keeping so why you have to double count again, you charge $5K to delete 200 lines of boxes from a spreadsheet, or DO YOU HAVE A SCAM TO CHARGE CUSTOMER $100 FOR A SIMPLE SERVICE BUNDLE FOR 15 YEARS AND NOW YOU WANT TO PENALIZE THE CUSTOMER TO REDUCE BOXES FROM YOUR STORAGE!Latest, they increase my storage by 12.20 sq feet for no reason ( I have send any new boxes to them), charge me for "RFID Z LABEL" that I don't know what is it and charge me a late fee on past due balance of $62.94 (invoice was paid in their portal last month on 04/21/25 when it was due on 04/30/25)This company it's a scam and based on all reviews here I would like an attorney to help us all and go in a class action suit against this company and close this company once and for all.I am up for it.Again, any attorney that is willing to do this, please contact me
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.