I was fortunate enough to be assisted by Alice today. She made my experience 1000x better, I instantly felt I was speaking to an empathetic and knowledgeable person. It was like discussing health insurance with a friend. Alice's people skills and her ability to create a comfortable environment coupled with her skills in leading the conversation and also giving ample room for the customer to speak their mind.
Throughout the experience I felt heard and respected.
5/5!
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