Ipsos is a global research and consulting company that also extended its service in the mystery shopping sector via ishopforIpsos. Unfortunately, it relies on a massive group of independent consultants that in recent times could not maintain delivery and level of quality in their briefing notes, as well as ensuring changes are highlighted well in advance to support the shoppers who generally wanted to improve the experience of the general public and their clients' processes. It seems like this is consistent based on Trustpilot review feedback. Hopefully, there is an improvement plan in place to recover for ishopforipsos.
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