I don't know the UK Ipsos company, I only work with the US company. I've been mystery shopping for over 10 years now, and they are the worst company currently on the market. Their guidelines are not clear, obviously written by people who have never performed mystery shops ever before. No one ever answers if you have questions prior to performing the mystery shop. Their editors are not very smart and if anything gets out of the ordinary, they will reject the shop without ever reaching out for clarifications. The only positive with Ipsos if their payment schedule that is faster than any other company (at least here in the US), but that doesn't make up for the lack of professionalism otherwise. I wonder if the clients they have know that their reports are rejected if anything is out of the ordinary. I would imagine that a client would like to know what happens in their store, instead of having a pre-formatted report where everything goes according to plan. In some instances, mystery shopping companies ask you to pay upfront hotel or resort stays. I have paid up to $5000 to stay at different resorts that I was shopping. I would never take the risk to do such a thing with Ipsos. Things will probably change, once there's an overhaul of the current management team. They used to be a good company, now they are the worst. People will get fired, and then a new team will hopefull be more professional. In the meantime, I will be shopping for other companies than this one and you should too!!
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