The reviews here are scarily bad. I’ve so far done one mystery shop and await the result whenever it’s checked off. It was difficult to self-assign as there were no dates open. The 2 phone numbers went to voice mail and an email took 3 days to be answered, by which time they had extended the dates for completion and I had already self-assigned it. It all seems very haphazard so far, but I will update this review after further evaluation.Update to my 19/07/2022 review.Having now completed successfully multiple mystery shops, I can add an update to my review. I’m pleased to say the email response time (unless you’re querying pay) has vastly improved and I’ve had responses in around 15 minutes. The phone line still goes to voicemail and there’s no way of knowing if anyone will listen to your message.Apart from 1 unsuccessful shop where my guest asked for Greene King Flint Eye instead of IPA, my surveys have been approved without any faff. In the Flint Eye incident, I thought it would be accepted (presentation is the same), but at that time Flint Eye wasn’t on the list. There was an inquisition as to why I bought it, and the final result was ‘withheld pay’ which is still sitting in RED on my account even though I asked it to be removed. I considered withholding pay was petty and anal on behalf of the client and told them so. All my multiple other surveys were mostly 100% compliant.I would like to mention here the petty meanness of Ipsos for reducing Royal mail and Post Office prohibited/restricted items surveys by £2 per survey, and the others by £1.50 a while back. Those surveys are quite time consuming to prepare for, plan, carry out and report on. It shows the distain they have for shoppers efforts. For this reason, I consider them barely worthy of even 1 stars.
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