Even before I take my flight, I am frightened by their customer service. I have been scolded. Disconnected twice. Told three different things by three different people, only on the third try, to get a simple change in cities, was I told no problem, no charge. Then put on hold. Ha! When the agent came back on, he said there would be a charge. But, but, but... not his problem---mine now! Now I was told there is no credit for the seat charge for the seat I am not sitting in. I have to pay for a new seat on the changed departure. Look, they are scary, but I am booked, and I will see if I can give the airline a better review. Apparently, from all the bad reviews, ITA had better do someting or their brand will be as worthless as an old Lira.
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