They changed my flight from 7 pm to 11:25 am. I was sick and hospitalised when they sent the email. I have just discovered that it has been changed (less than five days ago). I tried to contact support. Whenever someone answers in Italian, I ask if they speak English. They start to say yes and hello, but then pretend not to hear me. I called several times because I had a bad experience using the change link they sent via email. I trusted that support could help, but as nobody answered, I ended up going through the change link. It said 'Confirm your data'. I clicked on 'Confirm', but unexpectedly, the new screen went to the last step, which said that the flight had been confirmed. I received a message saying that multiple destinations could not be changed online. So, here is a summary:*They sent me a link knowing that I couldn't change my flight.*They scammed me into confirming the flight by clicking 'Confirm' to confirm my data.*They skipped the full steps and gave me an error message telling me to contact support.Now, after the flight has been fraudulently confirmed, support has finally decided to answer and tell me:*It is my mistake as I confirmed the flight; the only option is to pay to change the flight.*The change option has expired and it is too late to change (the email doesn't show an expiry date nor the link). *You cannot speak to a manager and the complaints manager will reply within two weeks. So they send a link that they know it will jot work for me, they scammed me to confirm the flight then they ask me to pay more money to change the flight
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