Absolutely unacceptable and dangerous negligence by ITA AirwaysITA Airways’ handling of my father’s luggage was not just incompetent—it was harmful and potentially life-threatening.They lost his bag for two full weeks, despite repeated attempts to contact them. No one ever answered the phone. No one followed up. No one took responsibility. In the end, my father—who is battling cancer—had to physically go to the airport himself just to retrieve the bag that they lost.What makes this unforgivable is that his cancer medications were inside that bag. Because of ITA Airways’ negligence and total lack of communication, he went without his medication. As a result, he has now begun experiencing cancer symptoms again—something that should never happen because an airline couldn’t do its job.At no point did ITA Airways apologize.At no point did they offer compensation.At no point did they show even basic human concern.This wasn’t just a delayed suitcase. This was a complete failure of duty of care, customer service, and basic decency. An airline that cannot be trusted to handle something as critical as a passenger’s medically necessary belongings should not be trusted at all.I strongly warn anyone traveling with essential medication, medical equipment, or anything irreplaceable: do not fly with ITA Airways. If something goes wrong, you are on your own.This experience was stressful, traumatic, and avoidable—and ITA Airways should be ashamed.
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