Following the company's reply, it's evident that their responses lack transparency and consistently miss the real issue. Instead of tackling the main concerns, they divert the conversation with topic manipulation and illogical, unsupported statements. This tactic appears to be an attempt to avoid responsibility rather than to provide a professional and clear explanation.
The assertion that the lack of a personal account invalidates this review is misleading and unprofessional. This feedback is not based on a single isolated incident, but on a documented and recurring trend observed among more than ten independent traders. All encountered the same sequence: trading enabled → profits made → withdrawal refused.
This is not mere coincidence—it is a systemic issue for which the company is accountable.
Furthermore, suggesting group trading or account management is a serious claim made without any technical proof. Analyzing trade histories, dashboards, or results does not equate to account access or management. If actual violations occurred, it is the company's responsibility to provide verifiable evidence such as IP logs, device fingerprints, or session access records. The lack of such proof strongly implies that these claims are being used retroactively to rationalize withdrawal refusals.
Most troubling is that their responses fail to address critical questions:
Why are traders allowed to trade normally until they become profitable, only to face withdrawal denials afterward?
What are the specific, measurable definitions of “irresponsible trading” or “risk management violations”?
Where are the concrete metrics, timestamps, and specific rule references used to justify these decisions?
Why do responses to different traders appear nearly identical, generic, and structurally repetitive?
This method of responding—shifting the focus and avoiding direct answers—clearly shows that the client is not regarded as a priority or valued stakeholder.
Responding outside the context of the issue and altering the narrative does not equate to clarification. Until clear, transparent, and verifiable evidence is presented—based on established rules and objective criteria—this behavior can only be interpreted as a consistent pattern of denying withdrawals after trader profitability.
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