I've been a member for almost 3 years now. Overall I'm satisfied with the product quality, but the service itself is hit or miss. They changed their model in recent years where you pay $60 upfront for a year, and then you're given $15 in credits every quarter. The issue is, the credits will expire and upon reaching out to their customer service they say there's nothing they can do, despite their limited product selection so you may very well not see anything you want to buy every single quarter. I would trust this company more if they had more flexibility with their crediting system, instead of feeling forced to buy something or otherwise forfeiting the credit by quarter end. Their support responds VERY quickly so I'm quite skeptical I'm talking to an AI bot. Another issue I've faced is on two separate occasions, I purchased products that were many weeks later refunded due to them being out of stock. Why didn't they know it was out of stock before selling it to me?Overall, I like the concept of the company, but customer experience could be improved. I have cancelled my membership for the above reasons, as the inflexibility of the quarterly credits is not working for me.
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Luxury without labels.
Unbranded luxury-grade essentials from the same manufacturers as your favorite brands. No logos, no markups.
