⭐⭐⭐⭐⭐I recently had the pleasure of speaking with Lana from IT Career Switch, and I can honestly say it was one of the most reassuring and uplifting customer service experiences I’ve had in a long time.When I initially enrolled in the Project Management traineeship, it was a significant financial commitment for me. At the time, I was juggling multiple jobs just to afford it, which unfortunately led to burnout and left me unable to complete the course as intended. With some recent staff turnover at IT Career Switch, I was worried I would have to explain my situation all over again and possibly lose out on the investment I had made.That all changed when I spoke to Lana last Friday.She was upbeat, kind, and genuinely understanding. Her personal and empathetic approach made me feel heard and valued as a customer, not just another number. Rather than making me relive every challenge I’d faced, Lana focused on moving forward. She provided me with access to all the course portals I had originally paid for, breaking down the steps clearly so I could get back on track without any added stress.Thanks to Lana, I no longer feel like my money was wasted. I feel hopeful, motivated, and supported. Based on this experience alone, I would wholeheartedly recommend IT Career Switch to anyone considering a career change, especially if you value human connection, compassion, and professional service.Thank you, Lana, for helping me believe in the process again. 🙏🏽
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Award winning training provider and recruiter who specialise in IT, Health & Safety and Project Management.
