I placed order on 30 March, Order number ##IT374440 and 12 days later it still has not been delivered. I have contacted customer service and after 2 days they replied with a generic copy and paste answer about them being busy, with no update on my specific order. I only hope now I can get a refund.
I have also noticed all of their responses to negative review on Trust Pilot are the same 2 generic responses.
"Unfortunately, I am unable to locate any email correspondence from yourself I'm afraid.
OR
"I can happily see from the email chain that the customer service team are actively assisting you with this, however, I do
apologise for the delay nevertheless."
CUSTOMER SERVICE ARE NOT HELPING. THIS WHY I AM WRITING THIS REVIEW.
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At the forefront of luggage design since 1985, we believe your luggage should be a reflection of your individual style and the journey you are making. With this in mind our in-house UK design team creates more than 150 new ranges every year, striving to offer true value for money without sacrificing style, durability or limiting our selection. We want to aid stress-free travel so you can focus on the more important things…..like pool or beach today?See more
