I have several sets of IT luggage as I had confidence in the brand quality and trusted their warranty policy. Until recently I never any problems with my luggage had a reason to complain.
I packed a new luggage set for a trip in November and only realised on unloading bags from the car at the airport before checking in that one of the bags had a crack at the base. I ended up utilizing the baggage wrap service at the airport to try and minimize continued damage. I submitted a warranty claim on the 18th of December with pictures of the bag and all the requisite details. I received an automated response that 1 would receive a response within 24-48hours. Its been months and I am yet to receive said response despite repeated follow up emails to the customer service team. I have failed to find a helpline number or any other way to get a response.
This has dented my confidence both in the quality of the products and in their customer service.
IT luggage indicated they have sent responses to my email addresses. I have checked my email including the spam box and not received anything from them. I am not sure where their emails are going to -but a response to my latest follow up email sent yesterday would ensure their response comes to the correct address that I frequently receive their promotional information.
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At the forefront of luggage design since 1985, we believe your luggage should be a reflection of your individual style and the journey you are making. With this in mind our in-house UK design team creates more than 150 new ranges every year, striving to offer true value for money without sacrificing style, durability or limiting our selection. We want to aid stress-free travel so you can focus on the more important things…..like pool or beach today?See more
