After some luggage handling oaf, at an unnamed airport in France, stood on the back of my case and bent the extendable handle beyond use, a message to Customer Service solved the problem.
I would like to say that IT Luggage’s customer service, as provided by two contacts who shared the fix (and no doubt other members in the team), has been exemplary with responses to emails coming in over weekends and/or late into the evening.
On a personal level, I get so frustrated with the waste created in our “disposable” society. The ability to repair an item and give it an extended life is a very good thing. A side benefit of this to me, is that I see the IT Luggage philosophy as truly customer focused and I would ensure I purchase any new luggage I need from your range, and I wouldn’t hesitate to recommend your products to friends and family.
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At the forefront of luggage design since 1985, we believe your luggage should be a reflection of your individual style and the journey you are making. With this in mind our in-house UK design team creates more than 150 new ranges every year, striving to offer true value for money without sacrificing style, durability or limiting our selection. We want to aid stress-free travel so you can focus on the more important things…..like pool or beach today?See more
