I had requested 2 replacement wheels for my cabin size suitcase last year. After I had provided all the photos and documents, the staff confirmed that they would order the wheels from their China factory and they did warn me it would take a few months. However, after a year's long wait, they told me that the wheels were lost in transition. As the suitcase was not in production anymore, they offered to send me another cabin suitcase as replacement. Once I decided the style, the delivery only took a few days which was a surprise! Anyway, I always like it Luggages as they're very light. I have a collection of suitcase in different sizes. Although I have to wait for such a long time to get the replacement, I'm still happy about the service. And their customer service staff are all very nice and helpful. They always respond within a few hours.
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At the forefront of luggage design since 1985, we believe your luggage should be a reflection of your individual style and the journey you are making. With this in mind our in-house UK design team creates more than 150 new ranges every year, striving to offer true value for money without sacrificing style, durability or limiting our selection. We want to aid stress-free travel so you can focus on the more important things…..like pool or beach today?See more
