We purchased a set of luggage and the 1st time using it the wheel broke we have sent many messages and emails we get a generic email saying it is being delt with - no real contact or thought for us not being able to use the cases purchased - I have requested the complaint policy - again no response - shocking !!!
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At the forefront of luggage design since 1985, we believe your luggage should be a reflection of your individual style and the journey you are making. With this in mind our in-house UK design team creates more than 150 new ranges every year, striving to offer true value for money without sacrificing style, durability or limiting our selection. We want to aid stress-free travel so you can focus on the more important things…..like pool or beach today?See more
