itrip.net

Beware of iTrip and Gemma at the Chick Ranch Temecula CA!!

We rented a home in Temecula CA from airbnb which was managed by iTrip. The house was okay, not as clean as it should have been but we survived. The problem occurred prior to the rental period. I contacted iTrip at a phone# provided to me through airbnb. I wanted to switch the rental week to the following week. I called the # but no answer. Within 5 minutes, I received a text from that # asking how they can help me. I told them that I would like to change weeks if that is possible. (long story short) They told me that would not be a problem. I said, Great! I need to check and see if I can change my plane flights. They said, go ahead and change your flights and when you do, let us know so we can update your arrival day. So I did change the flight and then let them know. They said great, we will update your days and enjoy your trip to Temecula. I thought, wow! wonderful but then about 5 minutes later, I received a text that said, the above information is inaccurate and was AI generated. What??!! Then I received a phone call saying OMG we had no idea that our AI system would do that, did you change your plane flights? I said, yes! based on the text info I did. Well, iTrip even though this was their system and their mistake, they would not change my dates so I had to change my plane flights back again at a cost of $664 plus instead of a non-stop that I had previously, I had to pick a 6 hour flight that ended up being delayed 3 1/2 hours. Not happy at all. iTrip should have owned up to their mistake and compensated me but iTrip and the owner would not take as blame whatsoever! In addition, beware, this rental and maybe others have a 24 hour cancelation period only, then non-refundable. I have never seen that before!

Date of experience: Feb 18, 2026