itrip.net

AVOID ITRIP

ItripHORRIBLE. Itrip takes zero accountability for communication issues that arise because the booking was through air bnb. They make you create a profile on their site and clearly say that “all communication needs to happen via air bnb.” So, I made all requests through air bnb including the request for pets, because they advertise pets are clearly allowed! The day of the check-in, two hours to the dot before check-in, they say that we have to pay per dog $500 refundable deposit per dog and they have to be approved breeds (we have two). We either needed to pay or cancel our trip with the room completely paid and no refund. It was an extreme amount of money to not have while on vacation and two days before Christmas with NO where else to go. So we paid.My one dog barked a couple times and we decided to take him to a boarder to not disrupt anybody just in case he barked while we were out. Dogs bark!!! Dog was there in the place not even three hours before we booked him on the Rover app. Itrip would not give us the $500 deposit we had for the dog, even though he didn’t even stay with us, and said we would get it after check out. Then, I got a complaint about dog boarding that someone had sent to HOA and itrip threatened to kick us out, even though we actively and quickly responded to remedy the situation and the dog hadn’t been there in at least 12 hours.The day after check out, we received a “receipt” for a $306 refund, with absolutely no breakdown for the cost of why we didn’t receive the rest of the deposit ($800 total). We swept, cleaned, took out all trash, followed every rule for the longgggg check out procedure, and received no explanation. We left everything as we found it. Upon arrival, Baseboards weren’t perfect, the furniture had some scuffs on it, towels were clean but old. We wish we would have taken pictures of EVERY LITTLE DETAIL, because all of those details were actually put on us after further investigating why we didn’t receive a refund, they told us that it was because our pet had caused damages (we never left the remaining dog in the room without being in a cage, had constant eyes on him, and they could not provide details on what the damages were). ***They sent us picture of dirty towels and laundry used by people after continuing to press them and they explained that justified $495 work of PET damages. Btw, they clearly state that you are not required to strip the beds and that all laundry be put in the laundry area. Bathroom tub was clogged and we had to shower in standing water (and not clean!). Found dead bugs in there. Idk what their hired cleaning people do in there and what they report. Other reviews said that sheets were “stained” but their policy says “don’t worry about stripping sheets or doing laundry when you leave!” We stripped the sheets but also, if there was some dirt/sand from the fact that we were on a BEACH and you clearly said, “don’t worry about laundry!” … be warned. You’ll pay more than you’re quoted, have really rude customer service, and get ghosted - unless they want more of your money! Note: We ended up contacting Air Bnb’s support team to help mediate the situation. Itrip then attempted to say our urine was soaked on the linens and that this was why they were keeping $500 of our dog deposit (not true, at all). Long story short, Air Bnb mediated and we received our entire deposit back. Itrip is sketchy and will attempt to haggle you for everything. Avoid this awful 3rd-party rental company!!!!!

Date of experience: Dec 23, 2024