Irented through the VRBO site only to find this rental is through a 3rd party iTRIP ST AUGUSTINE and you are not protected by VRBO terms and conditions. We were to arrive the day after Hurricane Milton hit. The St Augustine Police Department posted on social media the night before our arrival: "DO NOT COME TO DOWNTOWN ST AUGUSTINE" with photos of flooded streets and a warning "NO SIGHTSEEING". There were also multiple reports of gas shortages in the area. VRBO said I was entitled to a refund under their policy so I informed the property manager we were not coming. After days of attempting to secure a refund, I discovered this property management company just uses VRBO as an advertising interface and they have their own policies - no refund. I understand a weather event is a hardship for a small business so I offered to split 50/50. No response. I'm sure this is a lovely place to stay, just know you are NOT protected by VRBO at all.
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