We rented the North Fork Hideaway in Washougal through iTrip. We requested an early check in for the day of our arrival [10.9.24]. We were granted the early check-in of 1pm instead of 4pm for a $60 fee. When we arrived at the hideaway [1pm] the code we were given didn't work. We tried the code given to us in the email multiple times. While trying the code multiple times, we noticed so many insects above the front door and kitchen window. We decided to call iTrip, and the guy we spoke to didn't know much about the property. He told us he would contact someone who did and have them call us. That call back took about 15 minutes. The guy who called us gave us 3 codes to try and the 4th code finally opened the door. We entered the cabin at 1:33pm and there wasn't any apologies given, no customer service at all, just very dry tones. Once in the cabin we were exhausted from the flight in, but we of course toured the cabin to check that everything was good. The place looked just like photos. We were excited for our getaway from Texas. When walking through the cabin, we killed a few insects and bugs. We didn't think anything of it because we're in a cabin surrounded by trees, of course you may come across a couple of outside crawlers. After touring the cabin we begin to unpack. While unpacking, we killed a few more bugs and insects. They looked like the bugs that were above the front door and kitchen window. Again, we didn't think much of it, this wasn't our first cabin in the woods. As time went on, everytime we entered a room or bathroom there was a couple of the same bugs on the wall or shelf or windowsill. We killed a couple spiders in the master bedroom that were too close to the bed for our liking. It wasn't until we started to cook something for a late lunch that it all became too much. We had to kill a couple of those bugs in the kitchen while cooking and they weren't on the floor. At that point, we looked at each other and said, okay, this isn't normal. Again, this wasn't our first cabin in the woods, it was our third. At that point we contacted iTrip. They asked if we had pictures, it didn't cross our minds to take pictures before killing the spiders & bugs. So we took pictures of the bugs outside above the door and kitchen window to show the type that we were continuing to kill inside the cabin. They offered no solutions and told us basically, we're in a cabin in the woods and those bugs are harmless. However harmless, even "harmless" pests can still be a nuisance and impact the habitability of a cabin. We'd been in the cabin about 3 hours and the bug issue started to significantly impact our ability to enjoy the vacation rental and it was still daylight outside. We knew the presence of the bugs/insects in the cabin would get worse once the sun went down. They responded and said, we understand that it's impacting your stay, however we are unable to provide you a refund. If there's anything we can do/provide to ensure your comfort during your stay, do not hesitate to let us know. (Really??)So, we made the decision to leave. In doing so, we knew we would have to change the entire plan of our getaway. We would lose the groceries we paid for for our 5 day trip [$100]. We would have to find a decent hotel, and we would have to eat out for every meal. iTrip did nothing to help ease the impact of the "harmless" seasonal bugs and insects. And we had to blow through our budget by booking a hotel and eating out for every meal.
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