I booked a trip for our family to St. Augustine Florida through iTrip. There were several hurricane warnings prior to our check in date of Monday 10/7/2024. We decided not to risk driving 9 hours with our two kids and two dogs with such heavy hurricane warnings. We cancelled and requested a refund due to the hurricane. Itrip declined the request and said per policy it only refunds if there are evacuation orders. Tuesday 10/8/24, the entire area gets put under evacuation orders. Itrip informs me they will only refund one night-the date the evacuation order was given. We were expected to put our family at risk and stay in the path of a hurricane or lose our money. I would never book a property managed by iTrip vacations again. They are totally unreasonable.
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