Would like to actually give 0 stars, but that's not an option. My family and I had a trip to clearwater plan for october fourth through october eleventh, and after hurricane helene went through.We got in contact with abby from itrip, to ask if we could get a refund due to the severity of damage done to the island in which we were responded with. There are no refunds for Christmas unforeseeable. Events, and since we booked during hurricane season, we would not be eligible for a full refund. Luckily for us, we actually booked our condo through Airbnb and the host Kevin decided to add eye trip as a host of the property as well. So upon receiving Abby's response and Kevin, the host response that we would not get a refund. I went ahead and contacted Airbnb. The Airbnb customer service member was awesome. She knew the extent of the damage. She knew the restrictions to clear water. She knew the utility problems and said, this is not a problem that Kevin, the host should have never hired a third party property management group that overrides Airbnb's policies. So we were refunded in full. I will never book with I trip and will never book with a host named Kevin in Clearwater again. Be careful who you book with. Make sure you read their policies and if you use I trip. Make sure you get Travel Insurance because they are out for The host themselves. And they do not care about your comfortability or your safety. JUST TO CLARIFY THE RESPONSE TO MY COMPLAINT IS AN ABSOLUTE LIE! THEY DID NOT REFUND MY PAYMENT, AIRBNB REFUNDED MY PAYMENT. BEWARE OF THIS COMPANY. MAKE SURE YOU READ ALL THE FINE PRINT ANDBE VERY CAREFUL.
Claim your business profile now and gain access to all features and respond to customer reviews.
iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!