I booked a trip to Clearwater through Vrbo for October. On august 14, my husband had to have emergency surgery for having a piece of metal go through his eyeball and get lodged in the back of his eye. We still do not know if he will regain his vision back. I emailed them August 18, after my husband was finally home from the hospital to either cancel or move our dates further out. The woman, Abby, was extremely rude and unhelpful. She didn’t even acknowledge what happened or even offer some type of compassion. I was 4 days past my cancellation window and 5 days past the date change window. Because of this they refuse to offer me anything. We do not know how many more surgeries he will have or when they will schedule surgery. I’m out $800 now. I’m completely sickened over the lack of professionalism and empathy.
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