My family and I booked property in Clearwater via Vrbo, and on the day of departure, a Microsoft outage happened. Our flight was canceled, and the next available flight was only a week later. Realizing we couldn't make it, I called them to explore our options given the circumstances. Despite knowing it was too late to cancel, I hoped for some understanding.I was informed that I was not eligible for a refund. When I asked if I could reschedule, I was told that they were fully booked for the entire year. However, upon checking the property's availability afterward, I found it was available in August. They asked if I have a trip insurance, and when I said I didn't have it, the response was, "Here you go." I was shocked by the total lack of sympathy. My family was devastated by the canceled vacation, and instead of assistance, I felt humiliated by their customer support, who also provided false information.The next day, I sent a message asking to cancel my reservation so the property could become available for someone else and I might get a partial refund. They replied that they are a property management company and do not allow cancellations at this point, with no exceptions. When I asked for other options, they said they wouldn't discuss the matter further. They didn't even bother to spell my name correctly while communicating with me.
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