itrip.net

My stolen suitcase

I stayed at Itrip Orlando july 8-12, the property was an older model but it wasn't too bad. We discovered that we left a suitcase there, called the emergency line about three times before someone answered. A representative emailed me and informed that she would contact the cleaning company. Days later she did not message me back, so I messaged her this was her response.Good morning, There was not a report of a left suitcase or bag at the property. If it was a bag, unfortunately, it could have gotten discarded without anyone looking in it to see the contents. I do apologize that we have nothing to report to you at this time. There have been additional guests in the home since you stayed and they have not found anything. We do not have a lost & found policy however when items are found, we do try to return them if possible. Thank you. I understand that they don't have a lost and found, however, based on her words she didn't even take the time to call the cleaners. She said no one reported a suitcase. I could understand if a small item was left, a whole suitcase and no one had a heart to return it. In my opinion its cold and heartless. I can list every single item in that suitcase, because it was for my parents, which I told the representative. She was not helpful and lacks empathy. Most uncaring company ever. If she wanted to call the cleaners and find out who worked that day and get my suitcase she could have. I will never use them again!!!!

Date of experience: Aug 06, 2021