PARADISE TO HELL IN AN INSTANTMy husband and I had a recent stay a condo in Lovers Key Resort in Florida. We arrived Monday evening and was pleased that the pictures online were what we walked into. The condo was in a good location, and looked clean. Tuesday evening, my husband was tossing and turning scratching his arms and legs in his sleep. We did not think anything of it until Wednesday night when we woke up around 1:30 am and found the bed crawling with bedbugs. After our initial disgusted shock, I called the 24/7 emergency number that was posted on the fridge. I also called iTrip, texted them, and emailed. Knowing that they did not open until 8am, I expected someone from the 24/7 emergency number to call me back, but no one did. My husband and I showered, and carefully packed up some of our belongings and threw the rest away. We followed the departure list for the condo (trash, dishwasher, etc). We could not even entertain the idea of going to a hotel, so we headed to the airport hoping to get an earlier flight. We were not scheduled to leave until Friday, and unfortunately spent 15 hours at the airport standing by for an earlier flight, which was an additional cost for flight changes. Someone from iTrip called me back first thing in the morning to express apologies and willing to reimburse us for 3 nights not including any of the fees. We do not find this acceptable and feel we should have been reimbursed the entire amount. My warning to others is: #1-- the 24/7 emergency number is obviously not true, #2-- iTrip really doesn’t go out of its way to properly take care of its customers, and #3-- beware of bedbugs!
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