itrip.net

DO NOT USE iTRIP, EVER!

Unfortunately, this trip was less than ideal. Check in was Friday at 4pm, but we had not booked the reservation until after that, at about 6pm. We arrived at the unit on Saturday around 1am. When we got in bed, we were greeted by small black hairs all over the sheets, pillows and floor. It was obvious that this unit was not cleaned thoroughly, if at all. When we woke up, we went about our day enjoying the beach. When we arrived back to the unit around 5:46pm, I went to bathe my kids and realized there was red mold in the bathtub. I had a missed call from 3:20pm, a voicemail and an email from 4:14pm from iTrip’s office (which seems to be run by Price Morgan), the host of the unit. I saw the email, immediately called the unit manager, Mary, who did not answer. I listened to my voicemail, and to my surprise, they were planning to show the unit in the middle of our trip on Sunday at 1pm. On the voicemail, Mary said it was completely up to me and should only take about 5 minutes. I brought up via text that this was inconvenient as we had 2 toddlers who need naps, the tub was moldy and the hairs all over the bed. There was no response from iTrip until Sunday, the day of the showing. I had multiple calls with iTrip on Sunday to let them know that this was absurd. If they had a showing, this unit should have been blocked off. Emily from iTrip told me “Per the agreement you signed, we only have to give you a 24 hour notice.” It was less than 24 hours, FYI, if you want to play these games. She made it clear at that time that I could not decline, and it was not up to us, and now it was going to take 20 minutes. She went on to say they had been trying to reach me about this since Friday afternoon (keep in mind, I booked at 6pm on Friday and there was NO discussion about a real estate showing.) I called them out, said that was not true and we do not consent. She went on to tell me the only way it can be resolved is by allowing the showing and then someone can discuss my concerns with me. We begrudgingly agreed. I decided that all of this sounded like BS and there is no way this is Airbnb’s policy. I called Airbnb who informed me that this was a complete violation of their privacy policy and hosts are NOT allowed to schedule showings while the room is booked through Airbnb. I called iTrip back to inform them of this, and Emily apparently did not know how to work a mute button, because I heard her when she put the phone down to say “she is now rejecting the showing and says this is against Airbnb’s privacy policy.” I told her that I could hear what she was saying, the call disconnected. After multiple calls, iTrip and I ended up landing on the agreement that the host would refund $100 back to us for the inconvenience of the showing, having to rearrange our day, clean up the unit and having to vacate the unit, as well as $245 refunded for the cleaning fee since the unit was 100% NOT clean in any way. We agreed we would be out of the unit at 12:45 and would return after an hour. At 12:41, 4 minutes before we were to be out, after we had rearranged nap times, cleaned the unit, vacuumed, did the dishes, etc., Emily at iTrip called to let me know the showing had been cancelled. If you have toddlers, you know how difficult being ready on time is, changing naps, etc. Additionally, they would only refund $245 for the cleaning fee, have not seen that refund yet. Our entire trip was ruined dealing with their disaster. Price Morgan/iTrip is a liar. They wanted to cover themselves since they had made a mistake with scheduling a showing and renting out the unit on Airbnb. They had flyers all over the unit stating this unit costs over $500,000, which i am sure is why they were so pushy about us letting them do it. Airbnb should be ashamed to have these kinds of hosts on their site. If they attempted to bully us into it, I can assure you there have been more and they have gotten away with it as they were FAR too confident. To reiterate, there was no mention of the possibility of real estate showings on the Airbnb listing, since this is against Airbnb’s privacy policy. And as I see they’re trying to claim some of these are not “genuine experiences” - Cierra Wheeler, The Commodore #903 confirmation 4114769

Date of experience: Apr 05, 2024