Thank the Lord for Beaufort County Magistrate Court! Please Google “Beaufort County SC Court Records”Case Number: 2023CV0710400939 Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor. If you vacation with iTrip, please take note of additional rules you will need to follow: 1) Vacuum and sweep floors. If you can’t locate a vacuum or dustpan, notify iTrip in writing and save the evidence.2) Zero Tolerance Trash Policy. Pick up every piece. E.g. For a 5 bedroom, 4 bathroom, 7 night stay for 12 people, 1 sock, 3 bottles, 2 caps and 1 cough drop wrapper is considered “excessive”. 3) Remove any dead roaches that may have died during your stay. Pictures of dead roaches will be used as evidence against you.4) Loading all dirty dishes and adding soap to the dishwasher does not count unless the dishwasher finishes its cycle. If the dishwasher does not complete the cycle (maintenance issue, power cycle, or you just did not enable the unit properly) you will be held responsible. Wait for swishing sounds is the advice we received.5) Photograph all towels upon check-out.6) Video entire rental upon checkout to guard against broken items after you vacate the property. Interesting facts I’ve learned: iTrip believes this is not personal, it is businessiTrip believes their #1 priority is the owner of the home. We feel that vacation (especially when being falsely accused) is “personal”. In my line of work, I genuinely care for my customers and always strive to satisfy them. When visiting the one and only, amazing Beaufort County, I would encourage you to consider other property management companies. Look for a company that shows equal care and attention to both home owners and visitors. We have vacationed in Fripp Island for over 10 years and have had nothing but wonderful experiences. Please don’t let this review deter you from visiting Fripp! Although we won the case, I actually lost in this deal. While my excessive cleaning fee and court fees were returned, I will never be reimbursed for my travel expenses to court (Lexington to/from Beaufort), 4 hours of vacation and several hours of preparing for court. BUT, if this review helps just one family avoid what we’ve gone through, I’ll consider it a win! Lastly, I really feel with proper coaching and willingness to receive constructive feedback, iTrip could learn from this and improve their consumer experience. Blessings to you and your family!
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