Sadly the Pinellas office of your organization has gone silent although they have asked for information. Once I provided them they stopped answering emails. I went on BBB to read reviews and I don't seem to be the first to have this problem (with mold in the unit and poor customer service). Initially our start of vacation in Sandcastle Penthouse #3 was lovely. However, within about 24 hours our family became sick with Mold Toxicity. We have had mold toxicity before so we know what it feels like right away. This vacation was not only ruined but the next few weeks involved doctors appointments and protocols. We ended up leaving early due to the mold and while packing up found a closet with water damage and mold as well as other areas in the unit. We had seen some concerning areas (ceiling peeling back etc.) upon arrival but didn't think it would amount to what took place. We took pictures and I sent them to a Certified Mold Specialist and he confirmed it was mold. We tried to talk to the manager multiple times when we were leaving but she didn't return communication until a week later after I followed up about 4 times. She admitted there was water damage but also said "there wasn't mold because the ceiling was not wet" which shows a lack of understanding how mold works. She said someone looked at the unit after we left and said there wasn't mold, however she said she didn't know if they were experts. She seemed like she wanted to help and asked me for my doctor's note, which he provided for mass cell activation due to the mold exposure in the condo. My doctor also saw the pics and confirmed mold as well since he treats patients with mold toxicity often and I had to see him after the vacation. After I supplied the letter to the manager she went radio silent. I have followed up twice thereafter and still no response.I am asking for the $3,097.01 that we paid for Sandcastle Penthouse #3. The vacation ended up horrific and the weeks following with doctors appointments and healing were terrible. I am not even asking for money toward the appointments or protocols.I hope someone is willing to do the right thing. Reimburse us for this vacation that took a toll on our health.Thank youUpdate Since Receiving Response from ITRIP:Readers do not trust this company. The response they submitted below is completely untruthful. To clarify, I reached out to them Friday July 21st when we checked out early from our vacation since we were so sick from mold. I then followed up 5 times over the course of the next week. The first time I ever heard back from I TRIP was Thursday July 27th....which was nearly a week AFTER we checked out. I have email confirmation/trails to confirm this. They did not respond at the beginning of our vacation. Nor did they mold test at the beginning of our vacation. Nor did we "decide" to stay the entire week. This conversation they mentioned did not occur. I have emails to prove this with time stamps. We got sick from the unit, and when I called I TRIP they didn't respond for a week. There are pictures of mold and water damage which I also sent to 2 certified professionals, and they confirmed mold from the photos. I TRIP also asked for a doctor's note and I provided and they went silent. This response below is the first time I have heard back from the Pinellas office since submitting the doctor's note they asked for. This is also the first time they have said they will not reimburse the $3000. They have never responded in email or phone call with this info. Reader, please use another company. Read also the BBB reviews. They are so terrible and also mention mold and dirty units. And the responses to those from I TRIP are also wretched. If I would have seen these prior to booking I would have never booked.I know I trip didn't intend my family to be sick, or check out of our vacation early, or go to numerous doctors' appointments after being in their unit. But it happened. And their care and also customer service has been zero, They have even been dishonest, which is just sad that a company would do that.
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