They're lying. They did NOT come out in person. Also, they were informed with 15 minutes of my arrival (for a 6-day stay), that I was leaving. ~~~~~~~The VRBO property named The Pelican Point, is old and dirty. The VRBO app portrays a sparkling clean home, but it's not. Within 15 minutes of arriving at this property, I informed the property owner (via the app) that I was going to leave. I did leave and had to find other accommodations…which I did…and they were as expected, immaculate.It's been several weeks, and despite extensive communication with VRBO, iTrip, and Expedia, they refuse to refund my money (other than the $232 service fee). I gave the property a bad review, and the property owner gave me a bad review. That's OK, I won't be using VRBO again. I wish I could attach the pictures I took! I sent them about 25 people between VRBO, iTrip, and Expedia. Ultimately, I was told it's up to the property owner to decide who gets reimbursed or refunded. If you could see the pictures, I'm confident you'd agree it was NOT in an acceptable condition when I arrived.
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