We stayed in the nelscott suite at olivia beach manor. Our stay was from 5/5-5/7 2023. This was our anniversary getaway and we booked through a airbnb. During our stay we experienced the front door not being able to lock which in turn we had to use a chair inside the room to prop under the handle. The bathroom light bulbs were burned out we had to use out cell phone flashlights to see as there was not a window. The outside of the shower had mold and bacteria around the door. The freezer was so thick with ice we couldn't use it because of no room. The toilet Seat was broke and everytime you sat down you would slide around. The above guests were having a party and noise distubance was outside of the house time rules. We couldn't enjoy our hot tub which was directly below their deck and hot tub because they caused excessive splashing due to then being intoxicated. They also vomited over their balcony onto our patio. We tried to make the best of the circumstances and notified the property management of the issues we experienced. They first told us they would deal with it right away and compensate us in someway for our troubles. They took over a month to give us a decision which we were the ones reaching out the whole time and with that they being said they respond via email by saying they appreciate our business and bringing the matters to their attention but they unfortunately will not be able to compensate us for our stay because they felt we should of gave them a chance to remedy what they could control. Keep in mind this is not a regular hotel with staff onsignt not to mention they clearly didn't have housekeeping and maintenance done prior to our check in because this would of been addressed prior to our arrival as they charge a high cleaning fee per guests. We feel very insulted and Darlene dismissed our concerns and brushed us off like we weren't important guests. WeSpoke with Darlene, Devin and Vanessa about our stay and they all 3 gave us the run around. Very unprofessional hospital management and we will not be back. We tried to resolve quietly with them without having to leave a negative review but with the handling of their negligence we felt compelled to lay it out there and hopefully save the heartache and expenses for the next guests. As frequent oregon coast beach goers we have had great experiences at other locations and never had to deal with a company that isn't willing to take care of their guests. Its Sad and unfortunate with the high prices for luxury when one bad apple leaves a nasty taste in your mouth. Thank you Darlene, Devin and Vanessa it's been unpleasant and inconvenient.
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