We stayed in Ocean Sands in Madeira beach Florida, room 408 for 2 weeks, April 15th thru April 29th.Nice stay except we had a water leak which we kept soaked up, we texted Mike from itrip guest services who is assistant manager and he had Skip come from maintenance and thanked us for stopping leak so it didn’t cause water damage to other units. Mike from itrip said he contacted a plumber and gave our information and we would be contacted, we spent 2 days of our trip hanging around to let them in, after 2 days we reached out to Mike again and he informed us they came and fixed the issue! We were not contacted, no one from itrip supervised them! We lost 2 days vacation, have no idea who or what was done in our unit with all our personal property in the unit while they were there!We were told they wouldn’t compensate us neither would owners! Also owner Liz and Charles, we were led to believe Liz from itrip was owner Liz!Don’t rent from Liz and Charles nor itrip as we went thru Airbnb and directed to itrip, beware of scam The unit is nice but does need some updates!Also would give itrip 0 stars but not an option!ToddPoor response, we took care of water leak!!!You let someone in without any supervision or our knowledge of them coming!!!
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