This company has very strict guidelines for when you’re able to make a reservation. 330 days out. I got up at midnight Colorado time to make the reservation, received 2 confirmation emails (one automated, immediately and one from an employee late morning), but was told by email later afternoon that they canceled it because they had promised it to someone else. They either have an online booking, or they have an in-person booking, not both. Terrible terrible customer service. We are repeat customers. The employee I spoke with by phone finally admitted that they had verbally promised the unit to another customer. We maintain that a company that touts online bookings cannot be both verbal/phone agreements as well as online booking. If the booking was promised and agreed upon prior to the 330 day window, at a minimum it should have been taken off-line, but executing a contract prior to the 330 is contrary to their stated policy.
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